Frequently Asked Questions

Below you'll find answers to the most common questions about LAVAYDO, our products and our service across the UK. If you need any further help, our customer service team is always happy to assist.

1. Do you ship across the UK?

  • Yes — we ship exclusively within the United Kingdom, with free delivery to both residential and business addresses nationwide.
  • Please double-check your delivery details at checkout to help avoid any delays.

2. How long does delivery take?

  • Orders are processed within 2–3 business days, with delivery a further 4–9 business days (around 6–12 business days in total).
  • These are estimates and can vary depending on your location and the carrier.

3. Is shipping really free?

  • Yes — we offer free shipping on all UK orders, with no minimum spend.
  • There are no hidden delivery charges added at checkout.

4. Can I return an item if I change my mind?

  • Yes — you can request a return within 30 days of delivery, as long as the item is unused, in its original condition and in its original packaging.
  • For full details, please see our Return & Refund Policy.

5. How long do refunds take?

  • Once your return is received and approved, your refund is processed within 10 business days to your original payment method.
  • Your bank or payment provider may need a little extra time to show the funds on your statement.

6. What should I do if my order arrives damaged?

  • Get in touch within 48 hours of delivery with your order number and clear photos of the damage.
  • We'll review it and offer a suitable solution in line with UK consumer-protection law.

7. Are your products covered by a guarantee?

  • Yes — all products are covered by the statutory guarantee under the UK Consumer Rights Act 2015 (goods as described, of satisfactory quality and fit for purpose).
  • This covers faults present at the time of delivery, but not damage caused by misuse or improper handling.

8. Which payment methods do you accept?

  • All major credit and debit cards, including Visa, Mastercard, Maestro and American Express.
  • We also support Apple Pay, Google Pay, Shop Pay, PayPal and Klarna, depending on availability at checkout.

9. Is my payment information secure?

  • Yes — all payments are handled by trusted third-party providers over encrypted connections.
  • LAVAYDO never stores your full card details on its own servers.

10. How can I contact customer service?

You can reach us using the details below:

Support hours Monday – Friday: 09:00 – 17:00 (GMT) Weekends: 11:00 – 16:00 (GMT)

We aim to respond to all enquiries within 24 hours.

If your question isn't covered above, please don't hesitate to get in touch — we're here to make your experience with LAVAYDO simple, transparent and enjoyable.